Ask your workforce anything. Reply without breaking anonymity.

Reach back into an anonymous response, redact identifying details automatically, and escalate the ones that need more than a reply, all without learning who sent it

Anonymous does not have to mean unreachable. Reach out with Trustline

Anonymous responses are the ones you can rarely act on. An employee tells you they are emotionally drained and do not know how much longer they can keep going, and you have no way to reach back. TrustLine closes that gap.
Stay anonymous, stay in conversation Replies route through a token relay, so the respondent stays anonymous to you while the thread stays open.
Every message is auto-redacted PII redaction runs automatically on each reply, so names, emails, and identifying details never slip into a thread that is meant to stay private.
Escalate when a reply is not enough When a response needs more than a message, escalate it. A full inbox organized by survey so nothing in distress goes unanswered.

Ask. Listen. Act.

Everything HR and benefits teams need to hear the workforce clearly and act on what they hear. Surveys module gives you a clinical-grade listening system without spreadsheets, separate survey tools, or a second inbox.

Survey Builder

Survey Builder

A visual builder with branching logic, multi-page flows, required fields, and built-in translations. Drag to reorder, preview as you go, or drop into the JSON editor for full control.

AI Executive Summary

AI Executive Summary

One click turns raw responses into a headline, score deltas, top themes with representative quotes, and recommended actions. Ready in seconds, downloadable as a PDF for leadership.

Five Starting Points

Five Starting Points

Begin from a research-backed skeleton: Pulse, eNPS, Quiz, Peer Recognition, or a blank custom schema. Or open the template library for ready-to-run instruments.

Multi-Channel Distribution

Multi-Channel Distribution

Reach people through Email, Push, In-App notifications, and Space posts. Share a token-protected public link, a downloadable QR code, or an iframe embed for SharePoint and Microsoft Teams.

Live Analytics

Live Analytics

Track response rate, average favorability against the prior cycle, and score trends over time. Break results down by department, with segments under five responses hidden to protect anonymity.

Audience Targeting

Audience Targeting

Send to the whole organization or target specific departments. Set the channel, the audience, and the schedule in three steps.

Your team collects the responses. The analysis is already done.

Reading and summarizing open-text feedback for leadership used to take a week each cycle. The AI Executive Summary analyzes every response in seconds, highlighting key themes, score changes from the previous quarter, representative quotes, and recommended actions.

From Raw Responses to a Readout 


One pass turns the full response set into a headline, score deltas, themes, and recommended actions, so your team spends its time acting on the data instead of assembling it.

Leadership-Ready, On Demand

Every summary downloads as a PDF with the scores and quotes a CHRO needs, so a quarterly review starts from a finished document rather than a blank slide

Some responses need more than a reply. Escalate sends them on, still anonymous.

When an anonymous response signals risk or sits outside what your team should handle alone, one tap escalates the thread to the owner you have designated for it.

The hand-off carries the response and the conversation, not the person. Identity stays masked by the token relay and personal details stay redacted, so the right people can act without anyone learning who raised it.

FAQ's

TrustLine lets you reply directly to an anonymous survey respondent without learning who they are. Normally an anonymous response is a dead end. If someone tells you they're emotionally drained and don't know how much longer they can keep going, there's no way to follow up. TrustLine closes that gap by keeping the reply thread open while the respondent stays masked.
PII redaction runs automatically on every reply. Replies route through a token relay. The respondent stays anonymous to you, but the message thread stays open, so a conversation can continue without either side seeing who's on the other end.
The thread can be escalated with one tap to a designated person, carrying the conversation but not the identity, since the token relay and redaction keep the respondent masked throughout.
Yes. You set the channel, audience, and schedule in three steps, sending to the whole organization or to specific departments.
Response rate, average favorability against the prior cycle, and score trends over time, broken down by department. Segments with fewer than five responses are hidden automatically to protect anonymity.
A minimum-response threshold hides any segment with fewer than five responses, preventing department-level filtering from narrowing a group small enough to point back to an individual.

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